Refund & Return
Your satisfaction is our top priority. We have a straightforward return process to ensure a seamless experience.
How It Works
Four simple steps to get your refund processed.
Contact Us
Reach out within 7 days of delivery via WhatsApp or email with your order ID and reason.
Verification
Our team will verify your request and confirm eligibility within 24–48 hours.
Return Pickup
We'll arrange a free pickup from your doorstep for eligible items.
Refund Processed
Once we receive and inspect the product, your refund is initiated within 5–7 business days.
Eligible for Return
- ✓ Product received in damaged or broken condition
- ✓ Wrong product delivered (different from what you ordered)
- ✓ Product seal is tampered or missing upon delivery
- ✓ Product shows a defect not caused by mishandling
Not Eligible for Return
- ✕ Products that have been opened, used, or sprayed
- ✕ Products returned without original packaging
- ✕ Return requests raised after 7 days of delivery
- ✕ Damage caused due to mishandling or misuse by the customer
- ✕ Products purchased during flash sale or with special discount codes
Refund Timeline & Method
Refunds are initiated within 5–7 business days after we receive and inspect the returned product. The refund will be credited back to your original payment method.
Credit/Debit Card: 5–7 business days after initiation (depending on your bank's processing time).
UPI / Net Banking: 2–3 business days after initiation.
Cash on Delivery orders: Refund will be issued via NEFT to the bank account details provided by you.
In case of any discrepancy or delay, please contact us at support@mehakva.com or WhatsApp us at +91-8287725668.